FAQ
Where are you located?
510 Circle Drive East Unit 20 - Right beside Sleep Country
How much is shipping?
Clothing + Accessories
Canada wide shipping is a flat of $20—free for orders over $200
Gear
Canada wide shipping is a flat rate of $125 for 1 piece of gear - 2 or more pieces of gear is a $250 flat rate
How are items shipped?
Purolator/Canada Post/UPS/FedEx - what ever carrier has the cheapest current rate.
When will my package arrive?
Local delivery will be made with 36 hours from the time the order is placed.
Canada wide shipping is 2-9 days from the time the order is shipped.
What will my package arrive in?
Your order will be packaged as sustainably as possible - we reuse every packing material that is sent to us, so your package might arrive in a different branded box/bag. We were lucky enough to be given bags and shipping materials from a few businesses in YXE that were closing, so we are able to upcycle their mailer bags.
What if it doesn't fit?
Check out our return policy here.
Can I bring the clothes back to the store when I am done with them?
Absolutely! Reclaim is happy to buy back any items that you have brought from us in the past. Check our SELL section at the top of the site for more info!