FAQ

How much is shipping?
Local delivery is $5—free for orders over $75.
Canada wide shipping is $15—free for orders over $200.

 

How are items shipped?
Canada Post Priority Shipping—local orders are delivered right to your door by a Reclaim Team Member.

 

When will my package arrive?
Local delivery will be made with 36 hours from the time the order is placed.
Canada wide shipping is 2-9 days from the time the order is placed.

 

What will my package arrive in?
Your order will be packaged as sustainably as possible - we reuse every packing material that is sent to us, so your package might arrive in a different branded box/bag. We were lucky enough to be given bags and shipping materials from a few businesses in YXE that were closing, so we are able to upcycle their mailer bags.

 

What if it doesn't fit?
Check out our return policy here.

 

Can I bring the clothes back to the store when I am done with them?
Absolutely! Reclaim is happy to buy back any items that you have brought from us in the past. Check our SELL section at the top of the site for more info!